I’m a Senior User Experience Designer with over a decade of experience transforming complex processes into intuitive, accessible digital solutions. I’ve designed dashboards, mobile apps, payment flows, and energy-saving tools for organizations such as CPS Energy, Amica Insurance, and Ameritas, with a focus on clarity, efficiency, and customer engagement. Skilled in Figma, Adobe XD, Sketch, and Adobe Creative Cloud. I build scalable design systems that ensure brand consistency while improving usability. My passion is creating digital experiences that not only look good, but also make life easier for people—whether they’re paying a bill, managing insurance, or exploring renewable energy options.
About Me
Senior User Experience Designer – CPS Energy
Contract | February 2023 – Present
Designed and launched customer dashboards (billing, STEP, Energy Saving Tips) that improved clarity and streamlined account management.
Created user flows for payment methods (Pay-by-Text, Pay-by-Check, Autopay, Quick Pay), ensuring seamless cross-platform consistency.
Led the design of Energy Savings tips and rebate flows (thermostats, solar panels), aligning with STEP and ERCOT high-demand programs.
Partnered with developers and stakeholders to implement Quick Links modules and sticky headers, improving navigation and engagement.
Built and maintained a CPS Energy design kit (Figma), standardizing typography, color, iconography, and components to ensure brand consistency and AEM integration.
Conducted accessibility audits (WAVE, Stark) and implemented WCAG 2.1 standards, enhancing usability for visually-impaired customers.
Designed microsites for SPARKS Conference and customer communications during high-demand periods, and ensured mobile responsiveness.
Key Tools: Figma, Sketch, Adobe XD, Adobe Creative Suite, AEM, Power Apps
Freelance UI/UX Designer – EasyText.AI / UMass Chan Medical School
June 2023 – August 2025
Led the website redesign, producing design artwork, mockups, and innovative UX strategies to improve usability and engagement.
Developed responsive layouts and scalable design systems to support long-term growth.
Key Tools: Figma, Sketch, Adobe XD, Adobe Creative Suite
Senior User Experience Designer – TEKsystems / Ameritas Insurance
October 2021 – June 2023
Designed a mobile app for insurance agents, enabling more efficient workflows and streamlined client interactions.
Collaborated cross-functionally with developers, product managers, and designers to deliver customer-focused solutions.
Applied Human Interface Guidelines (iOS) and Material Design (Android) to ensure platform-specific usability.
Delivered wireframes, prototypes, and documentation using Sketch, Adobe XD, and Axure, ensuring consistent brand experiences.
Ensured compliance with W3C Mobile Accessibility standards across all deliverables.
Key Tools: Sketch, Axure, Adobe XD, Adobe Creative Suite
Freelance UI/UX Designer – EZCOVID19 Project / UMass Chan Medical School
2021 – 2022
Supported responsive website design, creating mockups and digital assets to deliver clear, accessible health information.
Innovated design strategies when standard mobile patterns were not viable, improving adaptability and user experience.
Key Tools: Sketch, Adobe XD, Adobe Creative Suite
Senior User Experience Designer – Amica Insurance
Contract to Full-Time | May 2017 – October 2021
Collaborated with developers to design and enhance consumer mobile apps; conducted usability evaluations and partnered with researchers to deliver user-friendly layouts.
Managed visual design and user interaction improvements, integrating brand and marketing requirements into digital experiences.
Created wireframes, prototypes, and specifications using Sketch, Zeplin, Abstract, and Adobe XD.
Delivered solutions that enhanced online customer experiences within Agile teams, leveraging user personas and flows to guide design decisions.
Applied W3C Mobile Accessibility standards to ensure inclusive design.
Key Tools: Sketch, Adobe XD, Adobe Creative Suite, Zeplin, Abstract