CPS Energy
Senior UX Designer specializing in design systems, accessibility, and customer-first solutions. I turn complex programs into clear, user-friendly digital experiences that deliver measurable impact.
Board of trustees
Designed a streamlined Board of Trustees application experience to make leadership opportunities more accessible to the community.
Challenge: The application process for Board of Trustees candidates needed to be clear, accessible, and easy for community members to complete online.
Solution: Designed a user-friendly digital application page with straightforward content sections (Overview, Role Qualifications, Time Commitment, Disclosure Requirements) and a strong call-to-action to apply before the deadline.
Impact: Increased visibility and accessibility of Board opportunities, simplified navigation for applicants, and improved transparency for the community.
Employess exit
Designed an Employee Exit Dashboard that consolidates exit status, legal/HR holds, and manager reviews into a single view, giving stakeholders real-time visibility and reducing delays in the offboarding process.
Challenge: Employee exit tracking was fragmented across departments (HR, Legal, Managers), leading to delays, confusion, and a lack of visibility into the offboarding process.
Solution: Designed a centralized Employee Exit Dashboard that consolidates exit status, legal/HR holds, manager reviews, and trends into one streamlined interface with real-time updates.
Impact: Improved transparency for stakeholders, reduced bottlenecks in the exit process, and provided managers with actionable insights through visual reporting and metrics.
Mileage and Parking Reimbursements
Created a streamlined digital process for employee mileage and parking reimbursements, making it easier to submit requests, track payments, and reduce processing errors.
Challenge: Employees relied on manual forms and paper receipts for mileage and parking reimbursements, leading to delays, errors, and frustration.
Solution: Designed a streamlined digital reimbursement process with clear submission steps, mobile-friendly access, and built-in validation for mileage and parking expenses.
Impact: Simplified the payback experience for employees, reduced processing errors, and improved turnaround times for reimbursements.
Renewables Energy
Making renewable energy simple, accessible, and affordable for every customer.
Challenge: Customers had limited awareness of CPS Energy’s renewable programs like solar rebates and Windtricity, and many didn’t realize these options could help reduce energy costs.
Solution: Designed clear, customer-friendly digital journeys that explained renewable options, integrated rebates, and supported enrollment directly online.
Impact: Increased visibility of renewable programs, improved customer engagement with sustainable energy choices, and helped customers lower monthly bills while supporting CPS Energy’s STEP and clean energy goals.
Pay by Check
Making renewable energy simple, accessible, and affordable for every customer.
Challenge: Customers needed a way to pay directly from their bank accounts without using credit cards. Existing payment flows were inconsistent across platforms (web, mobile, phone). Users were often confused by where and how to enter routing/account numbers securely.
Solution: Designed a streamlined Pay-by-Check flow that reused existing payment patterns for consistency. Added clear form fields with inline validation for routing and account numbers. Used progress indicators and confirmation screens to build trust and reduce drop-offs. Collaborated with developers to ensure accessibility and PCI compliance across devices.
Impact: Reduced payment errors and incomplete transactions. Increased customer confidence by making check payments feel as safe and simple as card payments. Improved cross-platform consistency, lowering support calls related to bill payment. Strengthened CPS Energy’s overall digital payment ecosystem.