Amica
At Amica Insurance, I designed and enhanced consumer mobile apps, creating wireframes, prototypes, and specs that streamlined customer interactions and improved usability. I collaborated with developers and stakeholders to ensure brand consistency and accessibility aligned with W3C Mobile Accessibility standards.
Login
Redesigned the Amica Insurance mobile login experience, making it faster, more intuitive, and fully accessible across platforms.
Billing
Designed an intuitive mobile payment flow for Amica Insurance that simplified bill pay, reduced user friction, and supported secure, accessible transactions across platforms.
Problem: Customers found the payment process confusing or time-consuming.
Solution: Redesigned the flow with clarity, accessibility, and mobile-first design.
Impact: Faster payments, fewer errors, and improved customer satisfaction.
Statements
Developed clear, user-friendly statements that simplified complex information, improved readability, and aligned with accessibility standards.
Challenge: Customers could only access billing statements as static PDFs, which were hard to read on mobile and not user-friendly.
Solution: Redesigned statements into a dynamic, accessible format with clear account details and secure digital access.
Impact: Improved readability, reduced customer confusion, and delivered a more seamless online experience.
